I am pleased to serve as a reference for Alexander Consulting and Training, Inc.  ACT made a major contribution to our efforts to improve customer service.  Over a 4 month period they met with us for several days and involved key stakeholders including staff, faculty, Administration and students (nearly 300 people) in meetings, training, briefings and one-on-one coaching and planning sessions.  ACT helped us set goals and implement strategies for improving customer service.  We now have concrete actions, common goals and shared commitments to improve processes, increase student graduation rates and reduce attrition rates.
I highly recommend ACT for improving customer service, team building, conflict resolution and the like.

Dr. Joyce O. Jenkins, Vice President

Arkansas Baptist College